Joining CCHC allows patients to connect with all providers in Monterey County that participate in the HIE. This connection allows the potential for electronic communication, and patients can view test results and other electronic documents that have been released as part of the overall healthcare record.
Is my information secure?
CCHC partners with Change Healthcare (formerly known as Relay Health) , an innovative technology company that follows state and federal privacy and security protocols. Protecting privacy is a top priority in the CCHC system. Access to patient data is strictly regulated. State and federal privacy laws require policies that are strictly followed and enforced. CCHC understands that patient privacy is essential, and we make every effort to ensure patient data is securely managed. See our
Privacy page for additional information.
How do I become a member?
Contact your participating physician’s office within Monterey County and request a CCHC invitation through your email address. If you are seen at a participating hospital and provide your email address upon registration, you will automatically receive an email invitation following your visit. Once you receive the email, follow the prompts to create your account and establish the connection with the appropriate physician, practice or hospital.
What is Change Healthcare?
Change Healthcare (formerly known as Relay Health) is CCHC’s technology platform that allows you to access and view your medical information from various healthcare providers in Monterey County. You may see Change Healthcare’s name in email notifications or at the bottom of the patient portal home page.
How do I navigate within the CCHC patient portal?
After you register and create your CCHC patient portal account, if you need additional assistance with navigating the site and its features, please review the following training video provided by our technology vendor, Change Healthcare:
Patient Portal Training
I've forgotten my username/password, what do I do?
CCHC partners with Change Healthcare (formerly known as Relay Health) to provide you with the patient portal access. If you have forgotten your username or password, please contact Change Healthcare at 1-866-735-2963 (866-RELAY-ME) or navigate to their self-help password recovery
here.
How do I change my email address in CCHC?
Navigate to “Account” select “Edit” next to email address, and input the email address that you want associated with your account. You will also be prompted to change your “User ID” to match that email address, do so if you would like.
I didn’t receive an invitation from CCHC when my test results were completed, what do I do?
CCHC Help Desk staff will confirm patients email address, and resend the invitation from CHOMP online.
Where do I go in the CCHC portal to see my recent results?
Once you log into CCHC select “Health Records” in order to see all of your test results from Participating Organizations.
Can I see my old test results from CHOMP, SVMH, or NMC that was done prior to CCHC being used?
You will only be able to view results electronically in CCHC that was completed since the implementation of CCHC (i.e. auto-release of results were enacted) and to contact the CHOMP, SVMH, or NMC HIM departments to request to view any prior information.
How do I view my child’s health information?
Parents have the ability to view their child’s health information, within the CCHC patient portal, for children up to age 10. Due to various state and federal laws regarding sensitive and private health data for minors, CCHC is configured to allow parents access to his/her child up to, but not including, age 10. Once the child turns 10, the parent will no longer be able to access the child’s record in CCHC – and will need to contact the healthcare provider directly to request copies of records. Please call or email the CCHC Help Desk and ask for assistance with adding a “dependent account” to your current primary CCHC patient portal account if you have a child under 10.
How do I view my spouse or parent’s health information?
CCHC does not allow an adult to have access to view another adult’s medical information. If you have a spouse or a parent, and want to help them with monitoring their healthcare by viewing information in CCHC, have the spouse/parent contact the CCHC Help Desk and we will help them set up a primary portal account for himself/herself.
Do my doctors have access to view my records in CCHC?
Yes, any doctor that is a participant of CCHC will be able to view your patient record if they attest to having your authorization to view your record. If you have an Online account, you will be able to review anyone who has accessed or viewed your record.
I have other doctors in the area, why aren’t they listed under My Providers?
Only doctors that you have requested a connection with are going to be listed under “My Providers” if you search for a provider and they are not listed, then they do not participate in CCHC.
How do I connect with those providers so I can see them listed here?
Search for them in the search box that populates when you select “Add Provider or Facility” when you select your provider, you will then see a pop-up box providing your doctors contact information. Call your provider and request that they send you an invitation to connect with this provider. Once they send you the invitation, follow the hyperlink to “Register” then “sign in” to create that patient/provider connection.
Why do I need to call my doctor to request an invitation?
In order to create the most secure patient connection process, you contact your provider so that they can confirm your identity while you are on the phone with them, and then send you an invitation to connect with their practice.
Can I add allergies or medications to my portal account?
Yes, select “Health Records” then “Medications & Allergies” next click on the “Add” icon on the right hand side of the page under “Allergies – Medication” or “Allergies – Environmental or Food” in order to add allergies. You can also do the same with Medications.
Can I email my doctor from CCHC?
It depends on your provider and their usage of CCHC, some providers may have email communication enabled, while other’s do not. Contact your provider if this is something you are interested in.
My doctor uses an Athena (or other EMR) portal, is this the same thing?
No, EMR’s such as Athena that utilize their own portal page are separate from CCHC. Those portal pages are more specific to that practice and allow you to schedule appointments, view billing information etc. CCHC is a way for you to view your overall healthcare and test results from visits at CHOMP or another Participating Organization (SVMH, NMC). You will see some of the same information if your provider requested you have tests done, and those tests are drawn at a CHOMP facility, then you will see those test results in each application.
What personal health information is stored in the Health Information Exchange?
The HIE stores and transmits various health data that is critical to the care and treatment of patients. Depending on the participating organization from which you receive care, this can result in lab results, transcribed/dictated reports, radiology reports, emergency department discharge notifications and health summary documents. Please click
here for a summary of what data is sent to and is stored within CCHC.
The HIE securely maintains information that includes the following:
- Personal demographics (including name, birthdate, address, phone number, insurance subscription)
- Allergies
- Medications
- Lab tests and/or radiology reports
- Hospital admission and discharge information
- Emergency Department visit information
- Treatment information from visit to provider
When will I see my test results in CCHC?
Hospitals have different policies for autoreleasing results to the Patient Portal. For Laboratory, Transcription, Cardiology, GI and Radiology results, CHOMP and NMC release the records whining 24 hours; SVMH has 7-day delay for Mammography results, other results are released after 36 hours to 3 days. CCD documents are released immediately by hospitals and providers. Also, due to state laws, some sensitive results will not be released to patients electronically. To receive these sensitive test results, please contact your physician or the Health Information Management department at the hospital where your tests were performed. For a list of what information is sent to and is stored in CCHC, including information on various participants’ delays of sending information, please click
here.
Who can access the Health Information Exchange?
Access to the HIE is limited to individuals who provide healthcare, such as physicians, nurses, pharmacists, physical therapists and others who are an integral part of your healthcare treatment. Only people who are involved in providing for your care are authorized to access your information. CCHC’s policies and procedures prevent unauthorized access to the HIE, ensuring that only pre-approved individuals can view your information.
I don't want to participate, what do I do?
Please read the below section on
Opting Out.
How is CCHC Patient Portal different from CHOMP Patient Portal MyChart?
CHOMP Patient Portal called MyChart gives you access to your medical information from CHOMP and other medical institutions that use Epic computer software. CCHC Patient Portal gives you access to your medical information from CHOMP, Natividad, SVMHS, and affiliated ambulatory practices including but not limited to SVMC Prime Care, Monterey GI group, Monterey County Health Department Clinics, Doctors on Duty, Monterey Bay Urgent Care. Please click
here to see a complete list of CCHC-participating providers and medical organizations.
Call or visit your physician’s office and request an invitation to join CCHC. If you have a visit at a participating hospital organization and provide your email address at registration, you will receive an invitation following your stay.
If you don’t want to participate in CCHC, you may choose to opt out. It is also important to understand that opting out prevents the sharing of your information through CCHC between providers. If they choose, your doctor and other care providers will still be able to use the Health Information Exchange to have your lab results, radiology reports and other data sent directly to them; previously, they may have received this information by fax, mail, or other electronic communication. To Opt Out, please download, fill out the form, and send back to CCHC’s Help Desk via email cchc-help@centralcoasthealthconnect.org or fax (831) 644-7451.
Access Your Medical Records