Joining CCHC allows patients to connect with all providers in Monterey County that participate in the HIE. This connection allows the potential for electronic communication, and patients can view test results and other electronic documents that have been released as part of the overall healthcare record.
Please click here for a summary of what data is sent to and is stored within CCHC.
Please click here for a copy of CCHC’s “Your Guide” which is a summary document given to patients at select CCHC participating locations.
Is my information secure?
How do I become a member?
What is RelayHealth?
How do I navigate within the CCHC patient portal?
I've forgotten my username/password, what do I do?
How do I change my email address in Relay Health?
I didn’t receive an invitation from CCHC when my test results were completed, what do I do?
Where do I go in the CCHC portal to see my recent results?
Can I see my old test results from CHOMP, SVMH, or NMC that was done prior to CCHC being used?
How do I view my child’s health information?
How do I view my spouse or parent’s health information?
Do my doctors have access to view my records in CCHC?
I have other doctors in the area, why aren’t they listed under My Providers?
How do I connect with those providers so I can see them listed here?
Why do I need to call my doctor to request an invitation?
Can I add allergies or medications to my portal account?
Can I email my doctor from CCHC?
My doctor uses an Athena (or other EMR) portal, is this the same thing?
What personal health information is stored in the Health Information Exchange?
When will I see my test results in CCHC?
Who can access the Health Information Exchange?
I don't want to participate, what do I do?
Call or visit your physician’s office and request an invitation to join CCHC. If you have a visit at a participating hospital organization and provide your email address at registration, you will receive an invitation following your stay.
If you don’t want to participate in CCHC, you may choose to opt out. It is also important to understand that opting out prevents the sharing of your information through CCHC between providers. If they choose, your doctor and other care providers will still be able to use the Health Information Exchange to have your lab results, radiology reports and other data sent directly to them; previously, they may have received this information by fax, mail, or other electronic communication. To Opt Out, please download, fill out the form, and send back to CCHC’s Help Desk via email firstname.lastname@example.org or fax (831) 644-7451.
Click the link to log into the patient portal.